Shipping & Delivery
Every STACIA piece is printed to order. Nothing sits in a warehouse waiting — your garment is printed after you buy it, which is why we can offer the range we do without mass-producing stock that ends up in landfill. It also means there is a production stage before your order ships. The timings below are honest ones.
Production time
Orders are printed by our UK and EU production partners. Production typically takes 2–7 working days from the time your order is placed. Personalised and custom-print items may take slightly longer. Production time does not include delivery time.
During peak periods (Black Friday, Christmas, and major drops) production can take longer. We will tell you on the product page or at checkout if lead times are extended.
Delivery time
Once your order has been printed and dispatched, estimated delivery times are:
- United Kingdom: 1–3 working days, tracked
- Europe: 3–7 working days, tracked
- Rest of world: 7–14 working days, tracked
So as a total: a UK order usually arrives within 3–10 working days of you placing it. We would rather tell you that than promise next-day and disappoint you.
Shipping costs
Shipping is calculated at checkout based on your delivery address and the items in your basket. The full cost, including any shipping charge, is shown to you before you pay. There are no additional charges added after purchase.
Customs, duties and import charges
Orders delivered outside the UK may be subject to import duties, taxes or customs handling fees charged by the destination country. These are not included in the price you pay us and are the responsibility of the recipient. We have no control over these charges and cannot predict what they will be.
Tracking your order
You will receive a confirmation email when you order, and a second email with tracking details once your order has been dispatched. If you have not received a dispatch email within 7 working days, please get in touch.
Split deliveries
If your order contains items produced at different facilities, they may arrive separately and on different days. You will not be charged extra for this.
Delays
If your order is running beyond the timescales above, email us at info@stacia.co.uk with your order number and we will chase it up and tell you honestly where it is.
Incorrect, damaged or faulty items
If your item arrives damaged, faulty, or is not what you ordered, contact us within 30 days of delivery with your order number and a photo. We will replace it or refund you in full, including any delivery charge. You will not be asked to pay return postage for an item that is our error.
For returns and refunds generally, including your right to change your mind, see our Refund Policy.
Contact
STACIA
Email: info@stacia.co.uk
We aim to answer every email within 1–2 working days.